Francine was extremely sensitive to my situation by getting ramped-up quickly while providing a high level of detail throughout the process. She consistently provided timely responses and I was made to feel that my needs were the most urgent of her other clients. This need for individualized attention was a big motivator for not using a big firm. Her articulate communication provided me with a better understanding of the frequent complex legal ramifications. In general, her service provided me with a strong peace of mind that my interest would be protected during a very sensitive time in my life.Charles D., Brooklyn